Privacy Policy

Who we are

Farm Companion helps people find farm shops across the UK. For this site, we act as the data controller. Contact: hello@farmcompanion.co.uk.

What we collect

• Essential data (strictly necessary): server/app logs, error diagnostics, basic security telemetry (IP, user-agent, timestamps).
• Consent-based data (optional): if you accept cookies, we may load analytics (which can use cookies/SDKs).
• Shop submissions (you provide): shop name, address, contact details, links, and any photos/text you upload.
• Communications: emails you send us and our replies.

We do not intentionally collect sensitive categories of personal data.

How we use your data

• Operate, secure, and improve the site (debugging, uptime, fraud prevention).
• Measure basic usage (analytics) if you consent.
• Publish and moderate shop listings you submit.
• Respond to enquiries and provide support.
• Comply with legal obligations.

Lawful bases (UK GDPR)

• Legitimate interests: site security, debugging, preventing abuse.
• Consent: analytics, advertising cookies, and any optional tracking.
• Contract: processing necessary to publish/manage your submitted listings.
• Legal obligation: records we must keep by law.

Sharing your data

We share limited data with service providers (processors) who help us run the site, under data-processing agreements. Typical categories include:

• Hosting and infrastructure (to serve the website and store logs).
• Map/tiles and geolocation services (to render maps and locate you if you opt in).
• Analytics and advertising (loaded only with your consent).
• Email and support tooling (to respond to enquiries).

We do not sell your personal data. If we are required to disclose data by law, we will do so.

Cookies & consent

We ask for your consent before loading non-essential cookies (analytics/ads). You can change your choice at any time.

If you do not consent, analytics/ads will not load.

International transfers

Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as UK Addendum/EU SCCs or an adequacy decision, as applicable.

Security

We apply reasonable technical and organisational measures (access controls, least-privilege, encryption in transit, monitoring). No internet service can be 100% secure.

Data retention

We keep data only as long as necessary for the purposes described above.

Your rights

Under UK GDPR you can request access, correction, deletion, restriction, portability, and object to certain processing. Where we rely on consent, you can withdraw it at any time (it won’t affect prior processing).

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Contact

To exercise your rights or ask questions, emailhello@farmcompanion.co.uk.